Terms of Service

1. Eligibility

You must meet the minimum age and other eligibility requirements applicable to your use of Facebook and Facebook Instant Games, and comply with applicable law. If you have not reached the age of legal majority where you live, you must have permission from a parent or guardian where required. Permission does not override Meta's minimum age requirements.

2. Permission to play

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable permission to access and play the Game for your own entertainment. This permission does not transfer ownership of the Game, its software or its content to you.

3. Fair play and acceptable use

You agree not to:

• Use cheats, bots, unauthorized automation, modified clients or exploits to manipulate gameplay, rewards or rankings.
• Interfere with the Game's operation, security, other players or supporting services.
• Attempt unauthorized access to accounts, data or systems, or introduce malicious code.
• Use the Game for unlawful purposes, fraud, harassment or infringement of other people's rights.
• Sell or transfer game access, items or rewards except where expressly permitted.
• Copy, redistribute or commercially exploit the Game or reverse engineer it, except as permitted by applicable law or our written permission.

Please report suspected bugs or exploits to our support email instead of using them to gain an unfair advantage.

4. Facebook Instant Games and third-party services

The Game runs through Facebook Instant Games and uses Meta's platform services. Features may depend on the device, supported platform APIs, network connection and availability of Meta's services. Your use of Facebook is also governed by Meta's applicable terms and policies.

We operate the Game; Meta operates its platform and related services. These Terms do not replace your agreements with Meta. We cannot guarantee the continuous availability of services controlled by third parties.

5. Advertising and rewarded features

The Game may display advertisements, including interstitial and rewarded advertisements, using Meta's supported advertising services. Advertising availability can vary by location, device and other factors.

Where a rewarded advertisement is offered, the Game will identify the reward and any completion requirements before you choose to watch. The reward is provided when the required completion is confirmed by the advertising service. An unavailable or interrupted advertisement may not qualify for a reward. If an eligible reward is missing, contact us so we can investigate.

Third-party advertisers are responsible for their offers, products and services. An advertisement appearing in the Game does not mean that we endorse it. Information about advertising-related data processing is provided in our Privacy Policy.

6. Virtual items and game progress

Game features may include hints, coins, stars, scores and unlocked levels. These are virtual gameplay features, not money, deposits or an investment. They have no cash value and cannot be redeemed for money or transferred outside the Game unless we expressly provide otherwise.

Progress may depend on local storage and Meta's save features. Changes to your device, cleared storage, platform problems or interrupted synchronization can affect saved progress. Contact us if progress is lost; restoration may depend on the records available.

We may make reasonable adjustments to gameplay and rewards, or correct progress and rankings affected by errors or cheating. Any such changes remain subject to applicable law and rights relating to paid content.

7. Purchases, if offered

This section applies only if the Game offers a purchase. The price and relevant purchase conditions must be shown before you confirm payment, and purchases must use the payment methods supported for that feature by the platform.

Payment handling, cancellation and refund procedures may also be governed by the applicable platform payment terms. For a payment problem, use the support or refund route shown on your receipt or contact us for help. Nothing in these Terms removes refund, cancellation or other consumer rights that apply by law.

8. Privacy and analytics

Our Privacy Policy describes the game information, saved progress, support communications and service-provider processing associated with the Game. These Terms do not independently authorize additional tracking or data collection. Refer to the Privacy Policy for the applicable practices and data deletion instructions.

9. Intellectual property and submitted material

The Game's software, artwork, graphics, animations, sounds, branding and other protected content belong to their respective owners or licensors. You may use them only as permitted by these Terms and applicable law. All rights not expressly granted are reserved.

If you send us a screenshot, feedback or other material, you remain responsible for ensuring you have permission to provide it and that it does not infringe rights or contain unlawful material. You retain your rights in that material and permit us to use it as reasonably necessary to handle your request or feedback, subject to our Privacy Policy.

10. Updates, availability and access restrictions

We may update or modify the Game to improve it, address bugs or security issues, comply with requirements or respond to platform changes. We may restrict or suspend access where reasonably necessary because of a violation of these Terms, fraud, a security risk or a legal or platform requirement.

We may discontinue features or the Game. Where reasonably practicable, we will provide notice of significant changes or discontinuation. Urgent security, legal or platform circumstances may require action without advance notice. Any rights that cannot lawfully be excluded remain unaffected.

If you believe access was restricted by mistake, contact us with the relevant details so we can review the matter.

11. Disclaimers and liability

To the extent permitted by applicable law, the Game is provided on an "as is" and "as available" basis. We do not promise uninterrupted or error-free operation, compatibility with every device or permanent availability of every feature.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from use of the Game. Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Statutory consumer rights and mandatory guarantees remain in place.

12. Changes to these Terms

We may update these Terms and will publish the revised version on this page with an updated date. For material changes, we will provide reasonable notice where required and obtain agreement where applicable law requires it. If you do not agree to the revised Terms, you should stop using the Game. Changes do not remove rights that have already arisen under applicable law.

13. Questions and disputes

Please contact us first if you have a concern so we can try to resolve it. This does not prevent you from exercising legal rights or contacting a relevant authority. These Terms do not impose a choice of governing law, exclusive court or mandatory arbitration. Applicable law determines jurisdiction and the rights available to you.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

14. Contact

For questions about the Game or these Terms, email info@cluecraftstudios.cc.